TABLE OF CONTENTS

What Is the Credit Balances for Refund Report?


The report shows all students that need to get a refund for the FA payments received during the study.


How the Credit Balance for Refund Is Calculated?


Credit Balance for Refund is a negative difference between FA Charges and FA Payments of a student. FA Charges are a sum of all the student's Charges except Not FA, while FA Payments are a sum of the payments related to Federal Student Aid payments including Refunds and Award Refunds.



What Information Is Shown in the Report?



The report shows the following fields:

  • Student — the student's name. The student's name is a hyperlink to the student's Financial Details page.
  • Credit Balance for Refund — the sum that needs to be refunded to a student.
  • Start Refund Date — the date the refund days count started.
  • Days from Refund Date — the number of days that had passed since the day when a refund was to be made. If this value is greater than N days, the cell is highlighted in red and hovering over the cell will display a corresponding hint.
Note: N - is the value of the Period for Which a Student Must Get a Refund After Overpayment, days setting from the SchoolSettings page.


The information in the report is updated and recalculated automatically in the background.
If the automatic calculation is in the process at the moment, the report will show a corresponding message.


The Days from Refund Date is highlighted in red if the refund is overdue:



Email Report


Also, there is a regular email report for users. This report includes all the new students from the Credit Balance for Refund report from the time the report has been first sent to a user, as well as the students that have an overdue refund (not refunded in N days).

Note: N - is the number of days set in the Period for Which a Student Must Get a Refund After Overpayment, days setting in School Settings.


The notification is always sent even if there are no students in the report:



The message contains a link to a corresponding period in the Credit Balance for Refund report.


The settings for receiving the messages are now added to the My Notifications panel in My Settings. 

The email notification frequency is set using Actions → Edit:



Note: Notifications are sent at 08:00 AM daily by default.