Communication Tab : GEGI Customer Care

TABLE OF CONTENTS

Contacts
Forum
Files Sharing
Send Email
Email Subscriptions

The Communication menu tab has the following items:

Contacts - view school staff contact details.
Forum - create topics and discuss them.
Files Sharing - receive files from instructors, other staff, or share your files.
Send Email - send an email to staff or students.
Email Subscriptions - set up the email notification you want to receive or not.

Each item is described in detail further below.

Contacts

This page shows the contact information of school staff members, such as email or phone, working hours, and where they work:

Forum

The Forum page allows students discussing existing topics or create new ones. You will see the topics available to you in the Topics panel. Create a new discussion by clicking the Add button under the Topics panel:

Fill the required fields and click the Add button:

Subject - topic title
Message - topic text
Status - Open, Hidden (only topic author can view own hidden topics), or Closed. The new topic status is set to Open by default and can be discussed.
Share with Groups/Course/Clinical Rotation - select which group, course, or clinical rotation that will have access to that discussion.
Attachments - upload files if needed.

You can edit or delete the topics you created. Use the corresponding item in the Actions drop-down menu:

Note: You can open the Actions drop-down menu by clicking the Actions button at the end of a row or by right-clicking the row.

You can search for topics using the Search & Order panel on the Forums page. The are multiple search parameters:

With Attachments - display topics only with attachments.
Only New Topics - display only topics with unread messages.
Create on - select the date or period when the topic was created.
Topic Subject - search by topic title.

You can configure the search parameters and click Save as My Default button. After that, each time you open the search page, the saved parameters will be applied by default. Click the Reset button to reset the search parameters:

A blue dot beside a Topic informs you about the unread messages in that Topic or that Topic is new and you have never visited it.

You can subscribe and get notified about all updates of the topics available to you by clicking the Subscribe for All Updates button. You will receive the update notifications by email:

The Files Sharing page is used for file exchange between students and instructors.

The list of files available to you is displayed in the Shared Files panel:

Similarly to the Forum page, you can use the Search & Order panel to search files. Your search parameters can also be saved by clicking the Save as my Default button to be used later by default when you open the page again. Click the Reset button to reset the search parameters.

Upload files by clicking the Add button under the Shared Files panel. Fill the required fields and click the Add button:

You can edit or delete the files you have uploaded. Use the corresponding item in the Actions drop-down menu on the Files Sharing page.

Send Email

Send Email - is used to exchange email messages between students and instructors.

The Send Email page shows the list of all instructors and students you can send emails to:

Note: You cannot edit this list because it directly depends on your groups. You can send an email only to instructors that teach you or to the students that study with you.

Select the recipient and fill the required fields to create an email:

Subject - message subject.
Text - message body.
Attachments - upload files if needed.

Send the message by clicking the Send button.

If you need to send a message to an instructor that is not on your list, contact Support.

Email Subscriptions

This function is used to filter your email subscriptions. Select notification categories you are interested in the Categories panel:

You may notice that some categories are selected by default and the notifications are sent automatically. Subscribe to additional categories by clicking the checkbox in the corresponding row of the Subscribed column and click the Save button.

The following categories are mandatory and you cannot unsubscribe from them: