Our friendly support team is available online and ready to help you. We do not provide support over the phone.


There are three ways to contact us:

  1. A chat icon is located in the lower right corner of any page in GEGI. 
    Note: the icon is visible only if the chat support is available in your school:
  2. The User Support: New Ticket page with a form to send requests to Freshdesk. Open the page using the User Support → New Ticket main menu item. You will see this panel: 


    Select the corresponding Support Type to contact GEGI Support when creating a ticket. The tickets created in GEGI are then sent to Freshdesk as new Tickets.

    Note: The school can create a Freshdesk account for its own internal support service (e.g. IT Support) and connect it to GEGI. Thus the users will be able to send tickets to multiple support services from one GEGI. You can find more details in the following article: How to Use Freshdesk?
  3. Send us an email at Freshdesk: https://gegi.freshdesk.com/support/tickets/new.

We suggest you first try to find the answer to your question in our Knowledge Base which includes "How to" instructions and FAQs.