Locations: 

  • Sent/Received Text Messages Journal page
  • Student "Name": Text Messages page


Users with the following permissions: 

  • Text Messages: View Sent/Received Texts Journal
  • Text Messages: View Student Text Messages

 

Case:

When the text messages are filtered by user, only the messages sent by the selected user are displayed and no replies are shown.


Problem:

How to view the full conversation between the academy and a student?

 

Solution:

The search parameters at the Search panel at the Sent/Received Text Messages Journal page were changed:



The search parameters now function as follows:

  • Employee - a select with the From, To and Any options. After selecting this option the next select will be shown to choose an employee.
  • Student - a select with From, To and Any options. After selecting this option an input field will be shown to enter a student’s name.
  • Phone - a select with From, To and Any options. After selecting this option an input field will be shown for entering a phone number or its part for the search.
    Note: the From/To/Any options in the select field function as follows:
    • From - shows the text messages that were sent by the selected employee/student.
    • To - shows the text messages that were received by the selected employee/student.
    • Any - shows the text messages that were either sent or received by the selected employee/student.
  • Group by Students - with this checkbox checked the messages will be grouped by students and displayed as a chat.
  • Show Messages - a select with the following options: Employees & Students (only students and employees messages), GEGI (only system messages) and All (all the messages).
  • The rest of the search parameters function as before.


The Text Messages panel was changed as follows:

  • The Campaign column was removed. If the text message was sent from a campaign, its title will be shown in the Text Message field:


  • The Created by and From Phone columns are changed to the From column as well as To Student and To Phone columns were changed to To column.
  • The IN/OUT column was removed.
  • If the Group by Students checkbox is checked the messages will be grouped by students and displayed as a chat:


The Created, Employee, Text Message and Show Messages search parameters were added to the Search & Order panel at the Student "Name": Text Messages page:



The Text Messages panel is shown as a chat:



Available since GEGI v4.8.0 (view release notes).