There are two ways to delete documents:

  • Move documents to Trash.
  • Delete documents from the system permanently.


Any deleted documents are first moved to Trash.
To move a document to Trash open the Student Folders tab in the student profile and click the Move to Trash item in the Actions drop-down menu on the Student Folders panel.

The documents in Trash are not displayed in the student's document list anymore:



When replacing a document via the Edit Document page or via the Update Document API endpoint, the previous file is also automatically moved to Trash. A comment is added informing that the old document was moved to Trash because it was updated with a new version by the user or via API.


To view previous versions of a document, click the Previous Versions item in the Actions drop-down menu in the document row. This action is only available for documents that have at least one previous version in Trash. This will open the Student Folders - Trash page filtered to show all previous versions of that document.



To see the contents of trash click the View Trash item in the Actions drop-down menu over and under the Student Folders panel on the Student Folders tab in the student profile:



The Student "Name": Student Folders - Trash page shows all the student's documents that were moved to Trash.

The documents are sorted by the deletion date:



The Documents panel has two columns:

  • Document — the document type name, the group it is linked to, description.
  • Moved to Trash on — information about when and who moved the document to trash.


The Actions drop-down menu has the following actions:

  • Download Unsigned — download the unsigned e-sign package.
  • Download Signed — download the signed e-sign package.
  • Download Package with Signature Certificate — download the signed e-sign package with Signature Certificate.
  • Restore from Trash — restore a document from trash back to the Student Folders tab.
  • Remove from Trash — permanently delete the document from the system:



Note: Applying the Move to Trash action to the document from an e-sign package will move all the documents in that package to trash as well. The same rule applies to the Restore from Trash and the Remove from Trash actions.



The documents on the Student Folders - Trash page are cleared automatically by the Data Retention function. The clearing period is configured by the Student Folders Trash Data Retention Period, months setting in Admin → Data Retention Settings. More information can be found in the Data Retention Settings article.